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Stuck On Firmware/Troubleshooting Screen (Surface Pro 2)

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Microsoft tech support was useless. there is one point in the screen where there is the little circle showing that it is being touched when it isnt. I have tried to reset with the start button held down 15 seconds and then quick presses as directed. I attached the charger and charged it to 90% before trying to start the Surface 2, when it booted up, the touch screen didn't work. Check This Out

Step 2: After Surface turns off, press and hold volume-up button and the power button on your Surface at the same time for at least 15 seconds, and then release both. The one thing I notice when my PC starts up is that there is a black screen with some white on it for just a half-second or so. Keep in mind that these are general guidance to point you in the right direction to resolve the issue. Joanna- Reply ab bakar February 9, 2015 at 2:07 am hello tim the device is not that much heated and is normally around 55, but the screen still becomes unresponsive after

Surface Pro 4 Stuck On Surface Screen

If Windows still isn’t running right, try Solution 6. Now this morning it won't go past the initial 'surface' screen - no blue screen, no discernible way to get into safe mode, just the word surface displaying from now until To learn more, see Install Surface and Windows updates. Step 1: Swipe in from the right edge and tap or click Search.

Step 3: On the Home tab, choose a scan option, and tap or click Scan now. Also, stylus is working; only fingers aren't Reply Tim Rolston October 29, 2014 at 6:13 pm That's interesting.The SP3 used N-trig hardware for pen and touch. Ask on the forums. Surface Pro 3 Stuck On Restarting Screen I've tried all the troubleshooting steps and still the problem is present.

However, before proceeding, make sure you don’t need the files that are selected. Surface Pro 4 Freeze Hopefully, your problem will be resolved in the first or second step but, if not, don't worry as I have a lot of different things you can try. When your Surface restarts, the diagnostic tool will run and display the test status on the screen. https://www.microsoft.com/surface/en-us/support/warranty-service-and-recovery/windows-stops-responding Here are the latest Insider stories.

Thank you for posting! Surface Pro 4 Hard Reset Reply ChristineM August 9, 2015 at 1:55 pm John-do you have a follow up for me? on Surface Book i5 vs i7Azraee Mamat on What to Do If Your Surface Won't Start From The ForumSurface pro 3 doesnt turn on March 3, 2017Docking station suddenly won't charge Tim Share this:FacebookTwitterRedditGooglePinterestMoreLinkedInTumblrEmailPocketPrint TAGSHow toissuesMicrosoft SurfaceproblemsSurfaceSurface 2Surface Pro 2Surface Pro 3Surface Touch ScreenSurface Touch Screen problemstouch screan problemstouchscreentroubleshootWindows 8Windows 8.1Windows RT SHARE Facebook Twitter tweet Tim Rolstonhttp://www.lovemysurface.netTim Rolston is a professional

  • Windows Memory Diagnostic tool: Run this tool to determine whether your Surface memory is working properly.
  • i can only thank my luck stars i have refused to let any of my win7 machines update..
  • If you don’t have it, you can retrieve it by going to windows.microsoft.com/recoverykey and signing in with the same Microsoft account that you use on your Surface.
  • This works in most cases, where the issue is originated due to a system corruption.
  • If you were not able to boot into Windows then continue to step 3 below.
  • If that's the case, this will probably do the trick.
  • At any rate after heating the screen for 2 hours and letting it cool the touch screen now works like a charm.
  • Find a store Contact Us Answer Desk Make an in-store appointment.
  • Sign into Surface.

Surface Pro 4 Freeze

Power Study54 · 19 comments Creators update. If nothing else, it's a good place to start. Surface Pro 4 Stuck On Surface Screen If it does, it's probably bad hardware. Surface Pro 4 Stuck Restarting Solution 2: Install Surface and Windows updates Step 1: On the Start screen, swipe in from the right edge of the screen, and tap Settings. (If you're using a mouse, point

I mean, it's Microsoft. his comment is here Unplug the power cord from the electrical outlet, and remove everything you may have connected to your Surface—power supply, Typing Cover, accessories, adapters, and microSD card. I did all the troubleshooting steps, including refresh and a full reset to factory settings… nothing. You can download Reimage Plus by Clicking Here Share tweet RECOMMENDED: Click here to fix Windows errors and optimize system performance About Kevin Arrows Hi! Surface Pro 3 Won't Boot Past Surface Screen

Luckily I was able to press and hold the start button and restart without issue. Thanks! All the text in my start screen live tiles went away which just looked like bank squares and rectangles. this contact form Thank you.

Windows is frozen Note If your Surface gets stuck on the Surface logo screen or if your screen remains black when you turn your Surface on or wake it from sleep, My Surface Pro 3 Won't Turn On How to Fix Stuck Surface Pro 4 Start Ups & Lock Ups - The Bad News There is bad news though. It will take some time but you can try these steps in the following order  to get your surface working properly with the touchscreen again Refresh Surface: Refreshing your Surface reinstalls Windows

Windows stops responding when you use a certain app If Windows stops responding when you’re using a certain app, try these solutions: Solution 1: Install Surface and Windows updates Make sure

Hopefully it's still under warranty. Press the Windows Start Menu, press Power and select Restart. Step 5: Select the drive you want to defragment. Surface Pro 4 Stuck On Getting Windows Ready Solution 10: Identify hardware issues To help identify specific hardware-related problems, try running the following diagnostic tools that are built into Windows.

Disk Cleanup can delete temporary and system files, empty the Recycle bin, and remove other items you might no longer need. JUST DID THE NEW UPDATES AND IT'S BACK WORKING!!!!!!! Windows might prompt you for your BitLocker Recovery Key. http://megathud.com/surface-pro/surface-pro.html Rub the cotton swap back and forth across the pins.

So even though it says "  InfFile     - C:\WINDOWS\INF\oem0.inf", ignore that and scroll up a bit on your log to find the corrupt/offending file. 0 11 months ago Reply coolbreeze78 I If you’re still having problems with Windows, go to Solution 7. If you don’t have it, you can retrieve it by going to windows.microsoft.com/recoverykey, and signing it with the same Microsoft account you use on Surface. I didn’t have it plugged in one night and I guess it tried to apply patches and the battery died in the middle of the update then the touch screen wouldn’t

Am I missing something? PRO TIP: If the issue is with your computer or a laptop/notebook you should try using the Reimage Plus Software which can scan the repositories and replace corrupt and missing files. To learn how to reset your Surface, see Restore or reset Surface. It's very cute but I really wouldn't recommend cleaning it this way… Troubleshoot Surface Touch Screen Issues: Update Drivers OK, if cleaning the screen didn't do the trick let's make sure

Any ideas? Solution 2: Update or reinstall the app Check for app updates, and if necessary, uninstall and reinstall the app. Solution 1: Install Surface and Windows updates Step 1: Go to Start , and select Settings > Update & security > Windows Update. Reddit user Zac_l, a developer from the Windows team, has noted that the company is aware of the issue, and it's working on a fix.